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How We Protect Your Account Information

We collect only what we need to run your account, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and verify withdrawals.

Account securityPayment dataCookie transparencyWithdrawal checksContact any time

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What This Policy Covers

bonu888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on bonu888, we collect your email, phone number and payment details to enable deposits and withdrawals. We store session cookies to keep you logged in and functional cookies to remember your language preference. We never sell your data to third parties.

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Payment processors like Touch 'n Go, GrabPay, Boost dan FPX handle transaction records under their own terms; we receive only confirmation codes and timestamps. Withdrawal requests trigger identity checks to meet local regulatory expectations where local law permits. We retain account records for seven years after
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closure to comply with financial record-keeping rules in jurisdictions where we operate. You can request a copy of your data or ask us to delete it by contacting support; deletion requests are processed within thirty days unless local law requires us to keep the records longer.
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We update this policy when services change and notify you by email when material updates occur.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about what data we hold or want to request a copy, our support team responds within twenty-four hours. You can also submit a deletion request or update your contact preferences through any of these channels.

Team online

Live chat

Open the chat bubble in the bottom corner and ask about your account data. We'll walk you through what we hold and how to request changes. Chat runs every day from nine in the morning until two the next morning, Malaysia time.

Email

Send your data request or privacy question to our support inbox. Include your registered email and phone number so we can verify your account. We reply within one business day and process deletion or export requests within thirty days.

Account settings

Log in and visit your profile page to update communication preferences, change your phone number or request an export of your transaction history. Downloads arrive as a CSV file within forty-eight hours.

DATA PRACTICES

How We Handle Your Information

We built our account system to collect only the data we need and delete what we no longer use.

Collection scope

We ask for your email, phone number and payment method during registration. Deposits through Touch 'n Go, GrabPay, Boost dan FPX send us transaction codes but not your bank account number. We store bet history to calculate your balance and withdrawal limits.

Cookie use

Session cookies keep you logged in across pages. Functional cookies remember your language and currency settings. We do not use tracking cookies for advertising. You can clear cookies in your browser settings; clearing them will log you out.

Account security

Passwords are hashed with bcrypt before storage. Two-factor authentication codes expire after five minutes. Login attempts from new devices trigger an email alert. We log IP addresses for fraud detection and delete them after ninety days unless a dispute is open.

Third-party sharing

We share transaction data with payment processors to complete deposits and withdrawals. Game studios receive anonymous session IDs to load your slot or live-table seat. We never sell your email or phone number to marketing companies or data brokers.

Retention periods

Active account data stays on our servers as long as your account is open. After you close your account, we keep records for seven years to meet financial record-keeping rules. Marketing opt-outs are honoured immediately; we stop emails within forty-eight hours.

Your rights

You can request a copy of your data, ask us to correct errors, or submit a deletion request any time. Export requests deliver a CSV file within forty-eight hours. Deletion requests are processed within thirty days unless local law requires us to keep the records longer.

Common Questions About Your Data

Most privacy questions land in one of these areas. If your question isn't here, send it to support and we'll answer within twenty-four hours.

We collect your email address, phone number and payment method details during registration. When you deposit through Touch 'n Go, GrabPay, Boost dan FPX, we receive transaction confirmation codes but not your bank account number. Withdrawal requests require identity verification in line with local regulatory expectations where local law permits.

Session cookies keep you logged in as you move between the lobby, live tables and slot rooms. Functional cookies remember your language and currency preferences. We do not use advertising or tracking cookies. You can clear cookies in your browser settings; doing so will log you out.

Yes. Log in and visit your account settings to request an export, or send an email to support with your registered email and phone number. We deliver the export as a CSV file within forty-eight hours. The file includes your transaction history, login timestamps and communication preferences.

We retain closed account records for seven years to comply with financial record-keeping rules in the jurisdictions where we operate. After seven years, we delete all personal data except transaction IDs required for dispute resolution. You can request early deletion; we evaluate each request under local legal requirements.

We share transaction data with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete deposits and withdrawals. Game studios receive anonymous session IDs to load your seat at a live table or in a slot room. We never sell your email, phone number or betting history to marketing companies or data brokers.

Log in and go to your profile page. Click the edit button next to your contact details, enter the new email or phone number, and confirm the change with a verification code we send you. Updates take effect immediately. If you can't log in, contact support with your old and new details.

Send a deletion request to support or submit it through your account settings. We process deletion requests within thirty days. Some records must be kept longer under financial record-keeping rules; we'll explain any retention requirements when we confirm your request. Marketing opt-outs are honoured immediately.

How We Protect Your Account Information

How to Reach Us About Your Data

Live chat

Email

Account settings

How We Handle Your Information

Collection scope

Cookie use

Account security

Third-party sharing

Retention periods

Your rights

Common Questions About Your Data

01 What personal information does bonu888 collect when I open an account?

02 How does bonu888 use cookies on the site?

03 Can I request a copy of the data bonu888 holds about me?

04 How long does bonu888 keep my account data after I close my account?

05 Does bonu888 share my data with third parties?

06 How do I update my email address or phone number on bonu888?

07 What happens if I ask bonu888 to delete my account data?

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